Frequently Asked Questions
Ordering & customisation
How do I place a custom furniture order?
WhatsApp us a reference photo, sketch, or requirement — or walk into our Mehdipatnam or Kompally showroom. We finalise dimensions, fabric, and finish with you, confirm the quote, and begin production after the advance payment.
What can I customise?
Dimensions, wood finish, upholstery (500+ fabric options), storage, seat firmness, and configuration. If you've seen a design you like elsewhere, share a photo and we'll build a version adapted to your size and budget. Learn more on our Customised Furniture page.
Can I cancel or change my order?
Because every piece is made to order, orders can't be cancelled once production begins. Minor changes may be possible in the early stages — contact us immediately on WhatsApp. Full details are in our Terms of Service.
Do you have furniture ready for immediate delivery?
Yes — browse Woodkraft Xpress for ready-to-deliver pieces and Clearance Sale for display and discounted items.
Delivery & installation
Where do you deliver?
We currently deliver across Hyderabad, including Banjara Hills, Jubilee Hills, Gachibowli, Kondapur, Madhapur, Hitech City, Kukatpally, Kompally, and surrounding areas. See our Shipping Policy for full details.
How long does delivery take?
Made-to-order furniture is typically delivered within 30 days of order confirmation and advance payment. Woodkraft Xpress pieces ship faster since they're already built.
Do you install the furniture?
Yes — our team delivers and can assemble and position your furniture at home. Installation charges, where applicable, are listed in our Shipping Policy.
Payment
Do I need to pay in advance?
Yes — custom orders begin production after an advance payment, with the balance due as per your order terms.
What payment methods do you accept?
Accepted methods — UPI, cards, bank transfer, cash at showroom, etc.]
Warranty & after-sales
What does the 2-year warranty cover?
Manufacturing defects in our handcrafted furniture. It does not cover normal wear and tear, physical damage after delivery, marble or glass components, or imported products. Full terms are on our Warranty & Replacement page.
How do I raise a warranty claim?
WhatsApp the showroom you ordered from with your order details and clear photos of the issue, and our team will guide you through the next steps.
Showrooms
Where are your showrooms?
Mehdipatnam (Rethi Bowli Road) and Kompally — see the Mehdipatnam and Kompally pages for addresses, timings, and directions.
Do I need an appointment to visit?
No — walk-ins are welcome at both showrooms. For a dedicated design consultation, message us on WhatsApp and we'll reserve time for you.
Still have a question? WhatsApp us or visit our Contact page.
